In November 1997 we (Mark & Leonie) decided to start a business of our own. Mark had worked for the previous 10 years in the computer industry and was off work recuperating from a broken leg from playing rugby whilst I (Leonie) was busy bringing up our two children (now four).

Using our last $700 to buy a rusty Datsun Ute, we loaned money off Mark's family and purchased other much needed equipment. We decided to name our business "The HouseWash Company" and chose to focus on the residential market, wishing to become known as THE House Wash specialists. We then went forth to conquer the world of House Washing!

Initially Mark hobbled around and cleaned all the houses while I handled the paper work and client contact. As we grew and hired operators, we devised methods of providing consistent, high quality, cleaning services (apart from hiring the best people we could afford and training them up with our methods). We randomly survey our clients and ask them to gauge the job we have completed for them. The operators are rewarded on the results of these surveys. Needless to say our operators are very interested to make sure our clients are indeed delighted!

A large part of our growth has come from referral work, i.e. clients who refer us to their friends, neighbours and work colleagues. In some streets we are cleaning every third house due to this word of mouth endorsement.

Fifteen years, and over twenty nine thousand property cleans later the business has grown to 17 staff with operators covering all greater Auckland.

Our business is simple and so are our rules.

OUR RULES:

1. Aim to have every client for life. Repeat business is our life blood. When our clients move house we want them to take us with them.
2. Specalise and be the best at what we do, which is Exterior Building Washing!
3. Do not franchise the business thus ensuring consistent quality control.
4. Only hire employees (NOT contractors) train them well and pay incentives for high quality work.

Phone 0800 468 739